Mixed review: lowers humidity very well, but NEVER turns off
We purchased this unit for a very wet basement in a old house (read: standing water during spring snow melt and heavy rains). After making major drainage improvements in the basement (perimeter drain pipe and sump pump), we wanted to further dry it out so we could store things down there without worrying about mold and mildew. This unit does a very good job at lowering the humidity. After only a short while of use, there is a noticeable difference. The unit is easy to set up and very easy to use.
There is only one MAJOR drawback. The unit does not shut off when the desired humidity level is reached. Ever. The condenser does turn off, but the fan runs indefinitely. There is a timer that the user can set to have it turn off after some specified number of hours, but how useful is that?? One of the features we liked was the EnergyStar rating -- however, we just received our highest electric bill in the 10 years we've been i this house after having the unit running for...
Continuous Drain problem and Responsiveness
Overall, I am very pleased with the efficiency of the unit to remove humidity, to not freeze up. I have had problems with other units freezing up. This unit is extremely quiet which is a blessing. Some other issues explained below, although remedied, are troubling.
I purchased this unit in May of 2009. I first noticed that the fan apparently runs 24/7 whether or not it is calling for the compressor to dehumidify. I emailed Danby and waited a week. No response. I emailed again and was told that yes, the fan runs continuously but uses little power and helps keep the area constant. Then after the continuous drain working fine for a couple of weeks, I found the container filling and having to be emptied. I checked the connection, it was fine. I emailed support and heard nothing for over two weeks. I emailed again, and the email bounced back. I then tried calling 800 support number off and on for two days, and it was busy. I then called the main number and talked to...
Beware Danby dehumidifiers
We bought model DDR3008EE in 6/08 . It worked well at first, but in Fall 2008 ate a lot of power, and its anti-icing function appeared to stop working. We didn't use it over the winter. We turned it on in 7/09 and found its coils would not cool. Other than the fan blowing air, it was totally non-functional. A local shop confirmed that the coolant had leaked out. It took many calls to Danby just to finally get a human being instead of a machine. The man told me Danby couldn't help us as the 1 year warranty had run out. We paid $242 for this piece of junk. We won't ever buy a Danby product again.
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